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  • Privacy Statement

    Protection of data privacy: Your right – our obligation

    We attach great importance to protecting personal data. Therefore, STEAG GmbH processes your data in accordance with the provisions of the European Data Protection Regulation (GDPR) and the other applicable statutory provisions on the protection of personal data and data security.

    The following information applies to our Internet presence (hereinafter referred to as “Website”) and provides you with an overview of what personal data we collect from you through our Website and for what purposes and in what way we use such data. In addition, we provide you with information about the rights you have in relation to your personal data.


    STEAG GmbH
    Rüttenscheider Str. 1-3
    45128 Essen


    STEAG GmbH
    Group Data Protection Officer
    Rüttenscheider Str. 1–3
    45128 Essen


    3.1 Purposes
    You can use virtually the whole of the Internet service of STEAG without us requiring personal data from you. Only a small number of services which you can find on our web pages require the provision of personal data in order for you to be able to use them.

    3.2 Legal basis
    The legal basis is our legitimate interest in publishing our own information about our company, in making our Website content attractive and usable, and in identifying and rectifying possible technical issues (Art. 6 para 1 first sentence lit. f) GDPR).

    When contacting us via a contact form, you consent to the data you provide (e.g. your e-mail address, name, telephone number) being stored by us in order to answer your questions. Your data will be deleted after processing your request (Art. 6 para 1 first sentence lit. a) GDPR).


    4.1 Logging in and using the Website
    When you visit the STEAG Website, technical access data is automatically recorded and evaluated by the Internet server (web server) of STEAG. However, this data cannot be allocated to a specific person; rather, the individual user remains anonymous. Data recorded includes:

    • IP address
    • Date and time of enquiry
    • Time zone difference to Greenwich Mean Time (GMT)
    • Content of the request (concrete page)
    • Access status/HTTP status code
    • Amount of data transferred
    • Website from which the request originates
    • Browser
    • Operating system and its user interface
    • Language and version of the browser software

    4.2 Cookies
    In certain areas of our Website, we also use cookies. Cookies are small data elements which an Internet server can send to your computer. For the duration of your stay on our website, your computer can be identified by such cookies, or the use of our Internet pages can be made easier for you. We do not use cookies in order to collect personal data.

    Personal data

    We collect, process and use your personal data only if you provide us with it voluntarily.

    This can occur in connection with a query, an opinion survey, a desire on your part to contact us, an order placed by you, etc.

    We also require your personal data when you wish to make use of particular services (insofar as such services may be offered) on the STEAG Energy Services GmbH website such as the newsletter or forums. Should you decide to avail yourself of such a service, you will find for each service extensive information and pointers about the type, scope and utilization of the data that is required in order to use the service in question.

    Protecting the privacy of children who use the internet

    Personal data pertaining to children are not knowingly gathered or used in any way. We are not generally aware of the age of the user of our websites. We have, however, taken no specific steps to give special protection to such data.

    As protecting children who use the internet is a matter of great importance to STEAG Energy Services GmbH. STEAG Energy Services GmbH therefore advises all parents and persons acting in loco parentis to show children how to deal responsibly and safely with personal data on the internet.

    Children should not send any personal data to STEAG Energy Services GmbH without the express permission of parents or a person acting in loco parentis.

    How we use your data

    STEAG Energy Services GmbH collects, processes and uses all personal data stemming from your visit to the STEAG Energy Services GmbH website strictly in accordance with the applicable legal regulations pertaining to the protection of data privacy.

    We use this personal data only for the purposes specified in the present privacy statement (e.g., to process a query or in connection with the use of internet services). In addition, we will only gather, process or use personal data if we need to do so in order to protect the legitimate business interests of STEAG Energy Services GmbH.

    STEAG Energy Services GmbH will not provide third parties with any personal data that you may have sent to us without first obtaining your express written permission.

    Information, changes and deletions with respect to your data

    Pursuant to the applicable legal regulations, you are entitled to query us in writing at any time as to which (if any) of your personal data we are currently archiving. We will then send you a letter containing the information requested. Please address your inquiry to the data protection officer. You may also arrange with him to have changes made in your data or to have such data deleted.

    Protecting your data

    Any data provided by you to STEAG Energy Services GmbH will be protected by suitable technical and organizational mechanisms against accidental or intentional manipulation, loss or destruction, access by unauthorized persons, and against unauthorized disclosure to third parties. With this goal in mind, our security measures are continually monitored and enhanced in accordance with technological advances and organizational resources.

    Please don’t hesitate to contact our data protection officer

    Should you have any questions regarding the processing of your personal data, please do not hesitate to contact our data protection officer who, along with his team, will be happy to help you if you need any further information or have any complaints or problems in connection with the security of your data.

    STEAG GmbH
    Data Protection Officer for the STEAG Group
    Erwin Wolff
    Rüttenscheider Strasse 1-3
    45128 Essen
    +49 201 801-4334

    Please note that this privacy statement is subject to change without notice in order to meet current requirements.


    © STEAG Energy Services GmbH, issued 31 March 2017

    Legal Notices


    The information on this website is purely for the purpose of presenting STEAG Energy Services GmbH and its products and services. It is provided without any liability, particularly including (but not limited to) liability with regard to any up to date status, completeness or correctness of the information or any liability for the merchantability of products, their fitness for any particular purpose, or the infringement of third party rights.

    STEAG Energy Services GmbH recommends verifying any information obtained from this website prior to its use. Users of this website agree to access the website and its content at their own risk. STEAG Energy Services GmbH shall not be liable for any damages incurred in connection with the use of this website.

    This website contains links and references to websites provided by third parties. STEAG Energy Services GmbH has verified the information provided on these third party websites to the best of its knowledge and belief, using professional diligence. Links are provided for user convenience only and do not constitute an approval of STEAG Energy Services GmbH as to their content. STEAG Energy Services GmbH shall not be liable for the availability and content of such third party websites or for any damage or injury resulting from the use thereof. Links to third party websites are marked as external link.

    The limitations of liability provided herein shall not apply to the extent that STEAG Energy Services GmbH caused damage by acting grossly negligently or intentionally or in cases of product or other mandatory liability.

    Copyrights and intellectual property rights

    All content provided on this website, in particular all texts, images, graphics, sound, video, and animated files (hereinafter „Content“) are subject to copyright law and other laws protecting intellectual property.

    All brands and logos mentioned or used on this website are protected trademarks of the STEAG Group.

    Except for the specific cases stipulated hereinafter, this website does not grant any licensing rights whatsoever to content of this website other than for personal, non-commercial purposes, or to intellectual property rights such as trademarks and patents. Any such exploitation for other purposes is prohibited and constitutes a violation of the applicable protective legislation (including, but not limited to German Copyright Act, Trademark Act, Patent Act, Act against Unfair Competition).

    STEAG Energy Services GmbH grants users of the website the right to use, save, or duplicate any content obtained from the „Download Center“ section, either in whole or in part, for journalistic purposes, provided however, that such content is not changed and the following copyright notice is included: Copyright © 2017 STEAG Energy Services GmbH. A sample copy must be sent to the Corporate Communication department of STEAG Energy Services GmbH.

    Hyperlinks may only be set up to this website after receiving prior consent from STEAG Energy Services GmbH. To obtain such consent, please refer to the contact person for this website named in the Legal Notice/Company Information section.

    In fulfillment of our duty to provide information under section 36 of the German Consumer Dispute Resolution Act (VSBG), we inform you that STEAG Energy Services GmbH is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

    Status as of 6-30-2020