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  • Privacy Statement

    Protection of data privacy: Your right – our obligation

    You can count on us to protect the privacy of your personal data... because protecting your privacy when we process your data is a matter of importance to STEAG Energy Services GmbH that is taken into consideration in all of our business processes.

    We‘d therefore like to take this opportunity to explain to you the guidelines that we apply to the processing of personal data. The present statement and any further information that may be pertinent to the processing and use of your personal data will be provided at any location on this site where we ask you to supply such data.

    Data that we collect

    You can use almost the entirety of the STEAG Energy Services GmbH website without ever having to supply us with personal data. Only a fraction of the information and services located on our website require you to enter personal data in order to use them.

    Whenever you use the STEAG Energy Services GmbH website, the STEAG Energy Services GmbH internet server (web server) automatically records and evaluates technical access data. However, this data cannot be attributed to a specific person, which means that the individual user remains anonymous.

    Technical access data

    Technical access data includes, but is not limited to information regarding the IP address and the internet browser and operating system that are in use, the domain name of the website that acts as a platform for a visit to our own website, the average duration of a visit to our website, and the pages called from our website. This data is sent to our web server when individual internet pages are called by your internet browser.

    We also add cookies to some areas of our website. Cookies are small data elements that an internet server can send to your computer, thereby allowing it to be identified during your visit to our website and making it easier for you to use our website. We don’t use cookies to gather personal data. You can set your internet browser to tell you whether cookies are being accepted or refused. For more information on cookies, consult the help files in your internet browser.

    We use this technical access data to continually enhance the appeal, usability and contents of our website, and to detect any technical problems with the site.  

    Statistical analyses using Piwik

    This website uses Piwik, an open-source web analytics tool (http://de.piwik.org) for statistical evaluation of user behavior. Piwik uses cookies, which are small text files placed on your computer. The information generated by the cookie about your use of our website are transmitted to our server and stored for analytical purposes, which helps us optimize our website. In this process, your IP address is immediately made anonymous and cannot be used for identification of individuals. The servers used for storage of the statistical data belong to a German provider and are physically located in Germany. If you do not consent to the collection, storage and analysis of such data from your visit to this website, you can refuse at any time by clicking the opt-out box provided below. In this case an opt-out cookie will be stored in your web browser, and Piwik will then not collect any session data whatsoever. Please note: If you delete your cookies, this will also result in the opt-out cookie being deleted and you will need to reactivate it should you wish to opt out again.

    Piwik OptOut

    Personal data

    We collect, process and use your personal data only if you provide us with it voluntarily.

    This can occur in connection with a query, an opinion survey, a desire on your part to contact us, an order placed by you, etc.

    We also require your personal data when you wish to make use of particular services (insofar as such services may be offered) on the STEAG Energy Services GmbH website such as the newsletter or forums. Should you decide to avail yourself of such a service, you will find for each service extensive information and pointers about the type, scope and utilization of the data that is required in order to use the service in question.

    Protecting the privacy of children who use the internet

    Personal data pertaining to children are not knowingly gathered or used in any way. We are not generally aware of the age of the user of our websites. We have, however, taken no specific steps to give special protection to such data.

    As protecting children who use the internet is a matter of great importance to STEAG Energy Services GmbH. STEAG Energy Services GmbH therefore advises all parents and persons acting in loco parentis to show children how to deal responsibly and safely with personal data on the internet.

    Children should not send any personal data to STEAG Energy Services GmbH without the express permission of parents or a person acting in loco parentis.

    How we use your data

    STEAG Energy Services GmbH collects, processes and uses all personal data stemming from your visit to the STEAG Energy Services GmbH website strictly in accordance with the applicable legal regulations pertaining to the protection of data privacy.

    We use this personal data only for the purposes specified in the present privacy statement (e.g., to process a query or in connection with the use of internet services). In addition, we will only gather, process or use personal data if we need to do so in order to protect the legitimate business interests of STEAG Energy Services GmbH.

    STEAG Energy Services GmbH will not provide third parties with any personal data that you may have sent to us without first obtaining your express written permission.

    Information, changes and deletions with respect to your data

    Pursuant to the applicable legal regulations, you are entitled to query us in writing at any time as to which (if any) of your personal data we are currently archiving. We will then send you a letter containing the information requested. Please address your inquiry to the data protection officer. You may also arrange with him to have changes made in your data or to have such data deleted.

    Protecting your data

    Any data provided by you to STEAG Energy Services GmbH will be protected by suitable technical and organizational mechanisms against accidental or intentional manipulation, loss or destruction, access by unauthorized persons, and against unauthorized disclosure to third parties. With this goal in mind, our security measures are continually monitored and enhanced in accordance with technological advances and organizational resources.

    Please don’t hesitate to contact our data protection officer

    Should you have any questions regarding the processing of your personal data, please do not hesitate to contact our data protection officer who, along with his team, will be happy to help you if you need any further information or have any complaints or problems in connection with the security of your data.

    STEAG GmbH
    Data Protection Officer for the STEAG Group
    Erwin Wolff
    Rüttenscheider Strasse 1-3
    45128 Essen
    +49 201 801-4334

    Please note that this privacy statement is subject to change without notice in order to meet current requirements.


    © STEAG Energy Services GmbH, issued 31 March 2017

    Legal Notices


    The information on this website is purely for the purpose of presenting STEAG Energy Services GmbH and its products and services. It is provided without any liability, particularly including (but not limited to) liability with regard to any up to date status, completeness or correctness of the information or any liability for the merchantability of products, their fitness for any particular purpose, or the infringement of third party rights.

    STEAG Energy Services GmbH recommends verifying any information obtained from this website prior to its use. Users of this website agree to access the website and its content at their own risk. STEAG Energy Services GmbH shall not be liable for any damages incurred in connection with the use of this website.

    This website contains links and references to websites provided by third parties. STEAG Energy Services GmbH has verified the information provided on these third party websites to the best of its knowledge and belief, using professional diligence. Links are provided for user convenience only and do not constitute an approval of STEAG Energy Services GmbH as to their content. STEAG Energy Services GmbH shall not be liable for the availability and content of such third party websites or for any damage or injury resulting from the use thereof. Links to third party websites are marked as external link.

    The limitations of liability provided herein shall not apply to the extent that STEAG Energy Services GmbH caused damage by acting grossly negligently or intentionally or in cases of product or other mandatory liability.

    Copyrights and intellectual property rights

    All content provided on this website, in particular all texts, images, graphics, sound, video, and animated files (hereinafter „Content“) are subject to copyright law and other laws protecting intellectual property.

    All brands and logos mentioned or used on this website are protected trademarks of the STEAG Group.

    Except for the specific cases stipulated hereinafter, this website does not grant any licensing rights whatsoever to content of this website other than for personal, non-commercial purposes, or to intellectual property rights such as trademarks and patents. Any such exploitation for other purposes is prohibited and constitutes a violation of the applicable protective legislation (including, but not limited to German Copyright Act, Trademark Act, Patent Act, Act against Unfair Competition).

    STEAG Energy Services GmbH grants users of the website the right to use, save, or duplicate any content obtained from the „Download Center“ section, either in whole or in part, for journalistic purposes, provided however, that such content is not changed and the following copyright notice is included: Copyright © 2017 STEAG Energy Services GmbH. A sample copy must be sent to the Corporate Communication department of STEAG Energy Services GmbH.

    Hyperlinks may only be set up to this website after receiving prior consent from STEAG Energy Services GmbH. To obtain such consent, please refer to the contact person for this website named in the Legal Notice/Company Information section.

    In fulfillment of our duty to provide information under section 36 of the German Consumer Dispute Resolution Act (VSBG), we inform you that STEAG Energy Services GmbH is neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.

    Status as of 6-30-2020